Frequently Asked Questions
Everything you need to know about bringing MOVA home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while white-glove delivery for larger pieces may take 2-3 weeks.
Do you offer a warranty on MOVA home products?
Yes, all MOVA furniture and decor items come with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our logistics partner's portal for real-time updates.
Are assembly services available for larger items?
Yes, we offer professional assembly as part of our White Glove Delivery service for an additional fee. This can be selected during the checkout process for eligible heavy furniture items.
What payment methods do you accept?
MOVA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you design your space now and pay later.